FAQ

Shipping policy

Received a damaged product and/or not satisfied?

Contact us within 14 days of receipt by mail: Support@babsonzotto.com

You will then receive all the necessary information to return your order and/or request a refund.

Damage to your product?

In order to help you as quickly as possible, it is useful to send along any pictures immediately.

*Products must at all times be in unused condition in case of return / refund.

*Gift cards are not refundable under any circumstances. Is the recipient not satisfied with his/her gift card? In that case the amount can be converted to place an order in our shop. Contact us at Support@babsonzotto.com

We always do our best to refund the purchase price as soon as possible. Once we've received your return package, it can take up to 10 working days for us to refund you. However, it usually takes much less time than that! 

The amount will be refunded using the same payment method as the one you initially used. If you have not yet received your refund after 10 days have passed, please contact our customer service department.

Certainly, you can return your items within 14 days at the same store where you purchased them in the first place. Make sure to bring your receipt though! However, apart from trying them on, all the items must be unused and unworn, be wrapped in their original packaging, and the price tags must still be attached. You cannot return items bought in a store by mail.

Ordering and delivery

Netherlands/Belgium: 1-2 working days

Rest of Europe: 2-3 working days

Rest of the world: 5-6-3 working days

If you've received a wrong item, please contact our customer service department. A special return label will be sent to you, so that you don't end up bearing the return shipping costs.

This depends on the size, weight, and destination of your order. The exact costs will be calculated and shown during check-out.

Unfortunately, online orders cannot be collected in stores.

Complaints and warranty

Babson Zotto offers a standard warranty of 6 months for all items, starting on the day the item was purchased. The warranty does not cover gems. Any gems that fall off are not covered by the warranty, unless it is a common complaint that many people are experiencing, or if there is a known manufacturing error.

Our apologies - that's not supposed to happen! We would be happy to fix the problem for you. Please send a photo of the item to Support@Babsonzotto.com, so that we can examine the item and offer you a suitable solution as soon as possible.

Payment

iDEAL

Creditcard (Visa/Mastercard?)

PayPal

BankTransfer

Bancontact

Belfius Direct Net

KBC/CBC Payment Button

Klarna (Coming Soon)

Apple Pay

For a invoice contact our customer service team via info@babsonzotto.com.

VAT stands for Value Added Taxes. These are taxes paid on top of the price of the products. Customers within the European Union pay taxes that are already included in the price. If you purchase from a country outside the European Union you will have to pay VAT in the form of import duties.

Our website uses a 'first come, first served' system. That means that a product can be sold out after you've put it in your basket. To prevent disappointment, we recommend that you pay and finalize your order as soon as possible. 

If you are using a credit card and an 'Authorization failed' alert pops up during the payment process, clear your cookies, try it with a different browser, or use a different payment method. 

If you have not received an order confirmation via email, but the amount has already been deducted from your account, please contact our customer service department as soon as possible, so that we can check whether the order was processed properly.

Account

An account makes it easier and faster to place an order. Your address info will be filled in automatically. You will also be up to date regarding all actions and specials via our newsletter.

No you don’t have to create an account to place an order. You can easily checkout as a guest.

Click on Account to create a Babson Zotto account.